Student Support Coordinator

Chelsongordon is actively seeking a dedicated and proactive Student Support Coordinator to join our dynamic team in Kolkata, Rajarhat Newtown. This vital role is at the heart of our mission to provide unparalleled support to our students, ensuring their academic and administrative journeys are smooth and compliant with Australian Vocational Education and Training (VET) standards. If you are passionate about fostering student success, possess exceptional organizational skills, and thrive in a structured environment, we invite you to contribute to a rewarding career opportunity.

As a Student Support Coordinator, you will be instrumental in guiding students through various processes, from initial enrollment to ongoing academic progress and administrative requirements. This full-time, in-office position offers the chance to make a tangible difference in students' educational experiences, upholding high standards of service and operational efficiency within a supportive team setting. Join Chelsongordon and become a key player in shaping positive educational outcomes for our diverse student body.

Key Responsibilities

• Provide comprehensive academic and administrative support to students, effectively utilizing online telecommunication channels and email to address queries and provide timely assistance.
• Act as a primary point of contact, liaising with relevant internal departments and external parties to resolve student-related issues and facilitate necessary support services.
• Maintain accurate, confidential, and up-to-date student records, ensuring meticulous data entry and adherence to privacy protocols and VET standards.
• Assist students with critical administrative processes, including visa extension applications, new enrollments, and re-enrollment procedures, guiding them through each step.
• Ensure strict compliance with the established Australian Vocational Education and Training (VET) standards across all student interactions and administrative functions.
• Monitor and oversee students' academic progress, offering guidance and connecting them with resources to support their learning and development.
• Contribute to a positive and supportive learning environment by proactively identifying student needs and offering solutions to enhance their overall experience.

Requirements

• Bachelor’s degree or higher qualification in any academic discipline.
• Demonstrated strong service mindset and a genuine customer-focused attitude.
• Exceptional attention to detail, ensuring accuracy in record-keeping and administrative tasks.
• Proficiency in Microsoft Office Suite, including strong command of Excel, Word, and PowerPoint.
• Excellent communication skills, both written and verbal, coupled with strong interpersonal abilities to interact effectively with a diverse student body and colleagues.
• Ability to adapt to different work schedules and flexible working hours as required to meet operational demands.
• Willingness to learn new processes and systems, demonstrating adaptability and a proactive approach to skill development.

What We Offer

• An impactful role where you can directly contribute to the success and well-being of students in an international educational context.
• A supportive and collaborative work environment within Chelsongordon, fostering professional growth and continuous learning.
• Valuable exposure to international education standards, particularly Australian Vocational Education and Training (VET).
• Opportunities for career advancement for ambitious individuals who are motivated and demonstrate a strong desire for continuous improvement.
• A structured Monday to Friday work week, with dedicated office time for effective collaboration and support, ensuring work-life balance within operational needs.