ServiceNow Developer - Level 1

Epam Systems is actively seeking a highly skilled and experienced ServiceNow Developer to join our dynamic team. In this pivotal role, you will be instrumental in designing, developing, and implementing cutting-edge, scalable solutions leveraging the full potential of the ServiceNow platform, with a particular focus on its innovative AI-driven capabilities. This is an exciting opportunity for a seasoned professional to contribute to transformative projects and shape the future of enterprise service management.

As a ServiceNow Developer at Epam Systems, you will be at the forefront of integrating artificial intelligence into enterprise workflows, enhancing efficiency and user experience. We are looking for an individual who is not only proficient in traditional ServiceNow development but also eager to explore and apply advanced features like Virtual Agent, Predictive Intelligence, Now Assist, and other Generative AI capabilities to solve complex business challenges. Join us in delivering impactful solutions that drive our clients' success.

Key Responsibilities

• Design, develop, and implement robust and scalable solutions on the ServiceNow platform, adhering to best practices and architectural standards.
• Actively work with and integrate ServiceNow's advanced AI features, including Virtual Agent, Predictive Intelligence, Now Assist, and other Generative AI capabilities to create intelligent workflows.
• Customize and configure various ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery (HRSD) to meet specific business requirements.
• Develop complex workflows, business rules, client scripts, UI policies, and script includes using Flow Designer and other scripting tools to automate processes.
• Perform system integrations with external platforms and applications utilizing REST and SOAP APIs, ensuring seamless data flow and interoperability.
• Proactively troubleshoot, debug, and optimize platform performance to ensure stability, efficiency, and an excellent user experience.
• Collaborate closely with business stakeholders, product owners, and other development teams to gather, analyze, and translate business requirements into technical specifications and viable solutions.
• Stay current with the latest ServiceNow platform releases, features, and industry trends, applying new knowledge to continuous improvement initiatives.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5-10 years of strong, hands-on experience in ServiceNow development and platform administration.
• Expertise in developing with Client Scripts, UI Policies, Business Rules, Script Includes, and GlideRecord.
• Demonstrable experience with core ServiceNow modules, particularly ITSM, ITOM, and HRSD.
• Proficiency in JavaScript and general web technologies (HTML, CSS, XML).
• Familiarity with integration frameworks and experience consuming/producing REST/SOAP APIs.
• Experience with ServiceNow AI features such as Virtual Agent, Predictive Intelligence, Now Assist, and Generative AI capabilities is highly desirable.
• Strong problem-solving skills and the ability to analyze complex issues and provide effective solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

What We Offer

• An opportunity to work with cutting-edge AI technologies within the ServiceNow ecosystem.
• A collaborative and innovative work environment with a focus on continuous learning and professional growth.
• Exposure to diverse and challenging projects across various industries and business domains.
• Competitive compensation and benefits package tailored to your experience and skills.
• A culture that values creativity, problem-solving, and a commitment to excellence.