Receptionist / Front Desk Executive

Are you a customer-focused individual with excellent communication skills looking to kickstart or advance your career in a vibrant environment? Crosstrain Fight Club is actively seeking a dedicated and enthusiastic Receptionist / Front Desk Executive to join our team at our Saket (Delhi) and Faridabad branches. This role is perfect for someone who thrives on providing exceptional service, managing front desk operations efficiently, and being the welcoming face of our club.

As a Receptionist / Front Desk Executive, you will be the first point of contact for our members and visitors, playing a crucial role in ensuring a positive experience. You will manage daily administrative tasks, support our members with their inquiries, and contribute to the smooth operation of our facilities. We are looking for individuals who are presentable, customer-friendly, and capable of handling various responsibilities with a proactive attitude.

Key Responsibilities

• Warmly welcome and greet all members, visitors, and guests to Crosstrain Fight Club, ensuring a friendly and professional first impression.
• Efficiently manage incoming and outgoing calls, WhatsApp messages, and general customer inquiries, providing accurate and timely information.
• Oversee new member registrations, maintain accurate attendance records, and assist with membership renewals and upgrades.
• Coordinate and schedule various fitness classes, ensuring optimal utilization of facilities and seamless communication with trainers.
• Maintain organized and up-to-date front desk records, including member databases, schedules, and basic financial transactions for billing.
• Assist with administrative tasks such as email correspondence, data entry, and filing to support overall club operations.
• Ensure the front desk area is always tidy, welcoming, and equipped with necessary information for members.
• Act as a reliable point of contact for internal team members, facilitating smooth communication between different departments.

Requirements

• Proven excellent verbal communication skills in both English and Hindi, capable of engaging effectively with diverse individuals.
• Proficiency in basic computer applications, including MS Office (Word, Excel) and Google Sheets, for data management and record keeping.
• A presentable appearance and a genuinely customer-friendly demeanor, with a strong commitment to providing outstanding service.
• Ability to manage multiple tasks simultaneously in a dynamic environment, demonstrating good organizational and time-management skills.
• A proactive attitude, problem-solving abilities, and keen attention to detail.
• Candidates residing in close proximity to our Saket, Delhi, or Faridabad branches will be given preference due to the in-office nature of the role.
• Prior experience in a similar receptionist or front desk role is a plus, but enthusiastic freshers are strongly encouraged to apply.

What We Offer

• A competitive monthly salary ranging from ₹15,000 to ₹20,000, reflective of your skills and dedication.
• An exciting opportunity to work within a leading fitness club, contributing to a healthy and active community.
• Valuable hands-on experience in front office management, customer relations, and administrative support.
• A supportive and dynamic team environment where your contributions are recognized and valued.
• Structured working hours designed to provide a good work-life balance (Monday to Friday: 5:00 PM – 9:00 PM; Saturday: 11:30 AM – 1:30 PM).

If you are eager to contribute to a thriving fitness community and possess the skills to excel as a Receptionist / Front Desk Executive, we encourage you to apply. Join Crosstrain Fight Club and become an integral part of our mission to inspire health and wellness.