LOS Support - L1 & L2

Clover Infotech is actively seeking highly skilled and experienced LOS Support - L1 & L2 professionals to join our dynamic team in Chennai. This critical role involves providing essential technical assistance and operational support for our Loan Origination System (LOS) or similar Line of Business applications. If you have a solid background in IT support and a passion for ensuring seamless system operations, we encourage you to apply for this exciting LOS Support opportunity.

As an LOS Support specialist, you will be instrumental in maintaining the stability and performance of our core business applications. You will be the first point of contact for users, diagnosing and resolving technical issues, and ensuring timely resolution to minimize operational impact. This role is perfect for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service and support.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for the Loan Origination System (LOS) and related business applications, ensuring high availability and performance.
• Monitor system health, application logs, and performance metrics to proactively identify and address potential issues before they impact users.
• Perform incident management, including logging, prioritizing, diagnosing, and resolving technical problems related to the LOS, databases, and underlying infrastructure.
• Collaborate with Level 3 support, development teams, and vendors to escalate complex issues and ensure timely resolution.
• Document all support activities, troubleshooting steps, and resolutions in the ticketing system, contributing to a comprehensive knowledge base.
• Assist users with application inquiries, provide guidance on system functionalities, and create user-friendly documentation and FAQs.
• Conduct routine system health checks, data reconciliation, and preventative maintenance tasks to optimize LOS performance.
• Participate in on-call rotation schedules if required, to provide support during non-business hours for critical system incidents.
• Adhere to IT service management (ITSM) best practices, including incident, problem, and change management processes.

Requirements

• A minimum of 2 to 8 years of proven experience in IT support, technical support, or application support, with a focus on business-critical systems or Loan Origination Systems (LOS).
• Solid understanding of database concepts and proficiency in writing SQL queries for data extraction, analysis, and troubleshooting.
• Experience with operating system environments, particularly Windows and/or Linux, for application deployment and log analysis.
• Demonstrated ability to troubleshoot complex technical issues, identify root causes, and implement effective solutions efficiently.
• Excellent verbal and written communication skills, with the ability to articulate technical information clearly to both technical and non-technical stakeholders.
• Strong problem-solving skills and a meticulous attention to detail, crucial for effective LOS Support.
• Ability to work independently as well as collaboratively in a team-oriented, fast-paced environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

What We Offer

• An opportunity to work with Clover Infotech, a leading IT services company, and contribute to critical business operations.
• A stimulating work environment focused on innovation and continuous improvement in IT support.
• Opportunities for professional growth, skill enhancement, and career advancement within the organization.
• Exposure to cutting-edge technologies and best practices in application support and IT service management.
• A collaborative and supportive team culture that values individual contributions and teamwork.