Key Customer Success Executive

PatSeer Technologies Pvt. Ltd., a leading innovator in the Intellectual Property (IP) and Patent domain, is actively seeking a highly motivated and customer-focused Customer Success Executive to join our thriving team in Pune. This pivotal role is ideal for individuals passionate about fostering strong client relationships and ensuring maximum value from our cutting-edge IP solutions. As a Customer Success Executive at PatSeer, you will be instrumental in guiding our clients through their journey, understanding their unique needs in the patent research landscape, and empowering them to achieve their strategic objectives using our platform.

We are looking for an individual who combines strong interpersonal skills with a solid understanding of Intellectual Property. This is an excellent opportunity to grow your career within a specialized technology sector, contributing directly to client satisfaction and retention, right from our vibrant office in Baner, Pune.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships by becoming a trusted advisor in the IP/Patent domain.
• Proactively engage with clients to understand their evolving needs, provide strategic guidance, and ensure optimal utilization of PatSeer's products.
• Conduct product demonstrations, training sessions, and onboarding for new clients, ensuring a smooth transition and rapid adoption.
• Act as a primary point of contact for customer queries, concerns, and feedback, collaborating with internal teams to resolve issues promptly and effectively.
• Monitor customer health and identify opportunities for upsell, cross-sell, and renewal, contributing to overall business growth.
• Gather customer insights and feedback to inform product development and service enhancements, representing the voice of the customer within PatSeer.
• Stay updated with industry trends, patent regulations, and competitive landscapes to provide informed advice to clients.

Requirements

• Freshers and Experienced candidates are welcome to apply, demonstrating a keen interest and aptitude for customer success.
• A mandatory background in Patent / Intellectual Property (IP) is required; prior Patent Research experience is highly preferred.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and trust with diverse client stakeholders.
• Proven ability to manage multiple client accounts effectively, prioritize tasks, and deliver results in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to addressing customer challenges.
• Preferred educational qualifications include B.Pharm / M.Pharm, B.Sc. / M.Sc. (Chemistry), Chemical Engineering, Life Sciences, Biotechnology, or Law (LLB/LLM).
• Candidates with a dedicated Patent/IP & Patent Research background are strongly encouraged.

What We Offer

• A competitive Cost To Company (CTC) package of up to ₹3 LPA, commensurate with your skills and experience.
• The opportunity to work in a dynamic and innovative environment within the cutting-edge Intellectual Property sector.
• A supportive team culture with opportunities for continuous learning and professional development.
• Located in the thriving tech hub of Baner, Pune, offering a conducive work-from-office environment.
• Contribute to the success of a leading company, PatSeer Technologies Pvt. Ltd., dedicated to empowering global innovators.

If you possess the mandatory IP/Patent background, a passion for customer success, and are eager to make a significant impact, we encourage you to apply for the Customer Success Executive position. Join PatSeer and help us shape the future of Intellectual Property management.

Interested candidates should send their updated CV to: vrushali@patseer.com with the subject line: "Customer Success Executive | IP/Patent & Patent Research Background".