Key Account Manager - Marketplace

Galderma, a leading dermatology company, is actively seeking an experienced and dynamic Key Account Manager – Ecommerce & Quick Commerce to join our team in Mumbai. This pivotal role will focus on driving our digital sales strategy, expanding our presence across key online platforms, and ensuring sustainable growth within the rapidly evolving e-commerce and quick commerce landscapes. As a Key Account Manager, you will be instrumental in shaping our market footprint and achieving ambitious sales targets.

We are looking for a highly motivated individual with a proven track record in managing and scaling business on major e-commerce marketplaces and quick commerce channels. If you are passionate about digital sales, possess a deep understanding of the beauty and personal care industry, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Spearhead the development and execution of comprehensive e-commerce and quick commerce strategies to achieve significant sales growth and market share expansion.
• Manage and optimize relationships with key marketplace partners, including Amazon, Flipkart, and other beauty-specific e-commerce platforms, negotiating Joint Business Plans (JBPs) to drive mutual success.
• Assume full ownership of the P&L for assigned e-commerce accounts, meticulously tracking performance, managing budgets, and implementing corrective actions to ensure sustainable profitability.
• Identify and capitalize on new opportunities within the e-commerce and quick commerce sectors, continuously exploring emerging trends and platforms to enhance Galderma’s digital presence.
• Collaborate cross-functionally with marketing, supply chain, and product development teams to ensure seamless execution of campaigns, product launches, and promotional activities.
• Analyze sales data, market trends, and competitor activities to develop actionable insights and refine strategies for maximizing online sales performance.
• Drive operational excellence in order management, inventory forecasting, and customer service to ensure a superior online shopping experience for Galderma's consumers.
• Ensure brand guidelines and product information are accurately represented across all digital channels, maintaining brand integrity and enhancing consumer trust.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field; a Master's degree is a plus.
• A minimum of 2 years and a maximum of 9 years of progressive experience in e-commerce and quick commerce account management.
• Mandatory prior exposure and deep understanding of the beauty and personal care portfolio are essential.
• Demonstrable experience managing relationships and driving sales on major e-commerce platforms such as Amazon, Flipkart, and various beauty marketplaces.
• Proven ability to own and manage P&L, with a strong understanding of financial metrics and business drivers in the digital retail space.
• Exceptional negotiation, communication, and presentation skills, capable of building strong rapport with external partners and internal stakeholders.
• Strong analytical capabilities with the ability to interpret data, generate insights, and make data-driven decisions.
• High level of proactivity, strategic thinking, and problem-solving skills to navigate complex digital retail challenges.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.

What We Offer

• An opportunity to join Galderma, a global leader in dermatology, and contribute to a fast-growing segment of our business.
• A challenging and rewarding role where you can significantly impact our digital growth trajectory and market presence.
• A collaborative and supportive work environment that fosters professional development and career advancement.
• Competitive compensation package and benefits commensurate with experience and industry standards.
• The chance to work with a dedicated team, driving innovation and excellence in the beauty and personal care e-commerce sector.