Discovery Consultant

Emergys is actively seeking experienced and talented BMC Remedy, Helix, TSOM & Discovery Consultants and Developers to join our growing team. This is a fantastic opportunity for professionals looking to advance their careers by working with cutting-edge IT Service Management (ITSM) and IT Operations Management (ITOM) technologies. We are building a dynamic team focused on delivering high-impact solutions to our clients across various industries, and we invite skilled individuals to contribute to our success.

As a key member of our team, you will be instrumental in implementing, configuring, and optimizing critical BMC solutions. We are looking for individuals who can seamlessly integrate into our collaborative environment, tackle complex technical challenges, and drive innovation. If you possess a strong foundation in BMC Remedy, Helix, TSOM, BHOM, or Discovery, and are eager to apply your expertise in a forward-thinking company, we encourage you to explore these exciting opportunities in Delhi and Pune.

Key Responsibilities

• Implement, configure, and customize BMC Remedy and BMC Helix ITSM solutions to meet client business requirements.
• Develop and maintain integrations between various BMC suite products and third-party systems.
• Provide expert consultation and support for BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM) for event, performance, and capacity management.
• Configure and optimize BMC Discovery to ensure accurate and comprehensive mapping of IT assets and their dependencies.
• Participate in the full software development lifecycle, from requirement gathering and design to testing and deployment for BMC platforms.
• Troubleshoot and resolve complex technical issues related to BMC Remedy, Helix, TSOM, BHOM, and Discovery environments.
• Collaborate closely with clients and internal teams to gather functional and technical requirements, providing best-practice guidance.
• Create and maintain technical documentation, including design specifications, configuration guides, and operational procedures.

Requirements

• 1 to 5 years of hands-on experience with one or more BMC products, specifically BMC Remedy, BMC Helix, TSOM, BHOM, or BMC Discovery.
• Proven ability to design, implement, and support complex ITSM and ITOM solutions.
• Strong understanding of IT Service Management (ITSM) frameworks and ITIL principles.
• Experience with database technologies (e.g., SQL) and scripting languages relevant to BMC development is a plus.
• Excellent problem-solving skills and a strong analytical mindset.
• Ability to work effectively in a team-oriented environment and manage multiple priorities.
• Exceptional verbal and written communication skills for client interaction and documentation.

What We Offer

• Opportunity to work on diverse and challenging projects with leading BMC technologies.
• A collaborative, supportive, and dynamic work environment.
• Clear career progression paths and professional development opportunities.
• Exposure to cutting-edge industry trends and innovation in IT Service Management.
• The chance to make a significant impact within a growing and reputable organization.