Desktop Support Engineer

Aarna Technologies is actively seeking passionate and motivated individuals to join our expanding team as Desktop Support Engineers. This is an exceptional opportunity for aspiring IT professionals eager to kick-start their careers and gain hands-on experience in a dynamic technology environment. If you're a recent graduate or currently pursuing your degree with a flair for technology and problem-solving, we invite you to explore this role.

As a Desktop Support Engineer at Aarna Technologies, you will be the frontline support for our end-users, ensuring seamless operation of IT infrastructure and systems. You'll play a crucial role in maintaining productivity and resolving technical challenges, contributing directly to our operational efficiency and employee satisfaction. This position offers a fantastic platform for learning, professional growth, and making a tangible impact.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues to end-users across various locations.
• Install, configure, and troubleshoot operating systems (Windows, macOS) and business applications (e.g., Microsoft Office Suite).
• Perform routine maintenance, upgrades, and repairs on desktops, laptops, and other peripheral equipment.
• Assist with user account management, password resets, and access control within Active Directory.
• Document support incidents, resolutions, and procedures accurately in a ticketing system.
• Collaborate with senior IT staff to escalate complex issues and contribute to long-term solutions.
• Ensure compliance with company IT policies and security best practices.
• Educate users on basic IT security awareness and best practices.

Requirements

• Any Graduate or currently pursuing a Graduation degree in a relevant field.
• 0-1 year of professional experience in IT support or a similar technical role.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
• Familiarity with Microsoft Office Suite and common business applications.
• Strong problem-solving abilities and a keen analytical mindset.
• Excellent verbal and written communication skills to interact effectively with users.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A proactive attitude with a strong desire to learn and grow in IT infrastructure and end-user support.

What We Offer

• An engaging and dynamic work environment focused on continuous learning and professional growth.
• Exposure to a wide range of IT technologies and infrastructure challenges.
• Mentorship and guidance from experienced IT professionals.
• Opportunities for career advancement within Aarna Technologies.
• A collaborative culture that encourages innovation and new ideas every day.