Contact Discovery Quality Assurance

ArkenTech Solutions is actively seeking a highly motivated and experienced Team Leader – Contact Discovery (CD) & Contact Discovery Quality Assurance (CDQA) to join our dynamic team in Pune. This pivotal role involves leading and inspiring our CD and CDQA teams to achieve excellence in B2B lead generation, ensuring high-quality data validation and robust contact discovery processes. If you possess a strong background in managing contact discovery operations and a passion for data accuracy, we invite you to contribute to our success and drive our lead generation efforts forward.

As a Contact Discovery Team Leader, you will be instrumental in maintaining the high standards of data quality and productivity that ArkenTech Solutions is known for. We are looking for a results-driven professional who can not only manage but also mentor a team, fostering a collaborative environment that encourages continuous improvement and achieves strategic business objectives.

Key Responsibilities

• Lead, mentor, and manage dedicated Contact Discovery (CD) and Contact Discovery Quality Assurance (CDQA) teams, fostering a high-performance and results-oriented culture.
• Oversee daily operations for B2B lead generation, ensuring efficient and accurate contact discovery processes.
• Implement and enforce stringent data validation and quality assurance protocols to maintain the highest standards of data integrity.
• Provide regular coaching, training, and mentorship to team members, enhancing their skills and overall performance in contact discovery.
• Monitor team productivity and quality targets rigorously, taking proactive corrective actions as necessary to meet and exceed established objectives.
• Develop and optimize workflows for Contact Discovery and Quality Assurance to improve operational efficiency and output.
• Generate comprehensive performance reports and effectively communicate progress, challenges, and proposed solutions to senior management.
• Collaborate cross-functionally with other departments to align contact discovery strategies with overall business goals and market demands.

Requirements

• Minimum of 2 years of proven experience in leading and managing Contact Discovery (CD) and Contact Discovery Quality Assurance (CDQA) teams within the B2B Lead Generation industry.
• Demonstrated expertise in B2B Lead Generation methodologies, advanced data validation techniques, and robust quality control processes.
• Strong leadership capabilities with a verifiable track record of effective team management, performance coaching, and successful target achievement.
• Exceptional communication skills, both verbal and written, which are essential for guiding teams and interacting with various stakeholders effectively.
• Flexibility to work in both Day Shift and Night Shift, adapting seamlessly to business requirements and operational demands.
• A highly organized and results-driven mindset with a keen eye for detail and an unwavering commitment to data accuracy and quality.

What We Offer

• A stimulating and supportive work environment with a consistent Monday to Friday schedule, promoting a healthy work-life balance.
• Significant opportunities for professional growth and accelerated career advancement within ArkenTech Solutions.
• A collaborative and inclusive team culture where your contributions are valued, recognized, and celebrated.
• A competitive salary package that justly recognizes your experience, dedication, and vital contributions to the team.
• The chance to be a key player in optimizing and enhancing our B2B Contact Discovery and Quality Assurance processes.