Business Analyst

Quess is actively seeking a highly skilled and passionate Business Analyst with a specialized focus on Retail Analytics and Customer Analytics to join our dynamic team in Bengaluru. This is an exceptional opportunity for an analytical professional to leverage their expertise in a fast-paced environment, contributing significantly to strategic decision-making and business growth within the retail and e-commerce sectors. We are looking for individuals who are not just analysts, but problem-solvers eager to transform complex data into actionable insights.

As a Business Analyst specializing in Retail & Customer Analytics, you will be instrumental in understanding market trends, customer behavior, and operational efficiency to drive impactful business strategies. You will play a crucial role in providing data-driven recommendations that optimize inventory, merchandising, and overall customer experience. This role demands a blend of strong analytical capabilities, technical proficiency, and domain knowledge in retail and e-commerce.

Key Responsibilities

• Analyze large datasets to identify trends, patterns, and insights related to retail operations, customer behavior, and sales performance.
• Develop and maintain comprehensive reports and dashboards using Business Intelligence tools to monitor key performance indicators (KPIs) for retail and customer analytics.
• Translate complex data findings into clear, concise, and actionable recommendations for stakeholders, supporting strategic business decisions.
• Conduct in-depth analysis of inventory management, merchandising strategies, and promotional effectiveness.
• Perform customer segmentation, churn analysis, and lifetime value (LTV) calculations to enhance customer engagement and retention.
• Collaborate closely with cross-functional teams, including sales, marketing, and product development, to align analytical insights with business objectives.
• Support the design and execution of A/B tests and other experimental analyses to evaluate the impact of new initiatives.
• Present findings and recommendations to senior management, ensuring data accuracy and interpretability.

Requirements

• Minimum of 2.5 to 4.5 years of professional experience in Business Analysis, specifically within Retail Analytics or Customer Analytics.
• Mandatory strong proficiency in SQL for data extraction, manipulation, and analysis.
• Hands-on experience with Python for data analysis, scripting, and statistical modeling.
• Proven expertise in creating interactive dashboards and reports using Power BI.
• Demonstrated exposure to the Retail and/or E-commerce domain, including understanding of industry specific challenges and opportunities.
• Solid understanding of inventory management principles and merchandising analytics.
• Ability to derive actionable customer insights from various data sources.
• Excellent analytical, problem-solving, and communication skills.
• Bachelor’s degree in Business, Economics, Statistics, Computer Science, or a related quantitative field.

What We Offer

• An exciting opportunity to work on challenging and impactful projects within the retail and e-commerce analytics space.
• A collaborative and supportive work environment where innovation and continuous learning are encouraged.
• The chance to make a significant contribution to Quess's strategic growth and client success.
• Exposure to cutting-edge technologies and analytical methodologies.
• A professional development path within a leading talent solutions company.