Associate – Business Operations

Palmonas, a dynamic and rapidly growing Direct-to-Consumer (D2C) brand, is actively seeking a highly motivated and skilled Associate – Business Operations. We are looking for a data-driven, execution-focused individual to spearhead strategic programs across critical business functions, including Customer Support, Silver Category management, and various cross-functional initiatives. This role is an exceptional opportunity for an all-rounder who thrives in a fast-paced, high-impact environment and is eager to contribute significantly to our operational excellence.

As an Associate – Business Operations, you will be instrumental in driving our strategic agenda forward, ensuring seamless program execution, and translating complex data into actionable insights. This position offers a unique blend of analytical rigor, hands-on project management, and extensive stakeholder engagement, providing a platform to work closely with senior leadership on high-visibility projects that directly shape Palmonas's growth trajectory. If you are passionate about merging data analytics with practical execution and possess strong leadership potential, this role provides an exciting challenge within a leading D2C innovator.

Key Responsibilities

• Lead and own the end-to-end execution of strategic programs, encompassing meticulous planning, establishing clear timelines, proactively identifying and mitigating risks, and ensuring successful delivery against defined objectives.
• Cultivate and manage robust relationships with a diverse set of stakeholders across departments, including Product, Technology, Finance, Marketing, and Supply Chain, to ensure cross-functional alignment and collaborative success.
• Design, develop, and maintain comprehensive dashboards, Management Information System (MIS) reports, and Weekly/Monthly Business Review (WBR/MBR) reports that provide critical insights and facilitate informed decision-making by leadership.
• Leverage advanced data analysis techniques to transform raw data into compelling insights, and subsequently translate these insights into concrete, measurable actions that enhance operational efficiency and drive business outcomes for the Associate – Business Operations function.
• Proactively identify operational inefficiencies and bottlenecks, developing and implementing innovative solutions to streamline processes and support Palmonas's rapid scaling efforts.
• Contribute to strategic planning and special projects by providing data-backed recommendations and analytical support to senior management.

Requirements

• A minimum of 3 to 6 years of progressive experience in roles such as Program Management, Business Operations (BizOps), Strategy & Operations, or Consulting.
• Demonstrated advanced proficiency in Excel/Google Sheets is essential, complemented by a strong working knowledge of Python for data manipulation and analytical tasks.
• Exceptional stakeholder management capabilities and superior business communication skills, both written and verbal, are critical for success in this Associate – Business Operations role.
• Prior experience within the D2C, E-commerce, Retail, or Startup sectors is highly advantageous, showcasing an understanding of dynamic and agile business environments.
• Possess a strong bias for action, a proactive approach to problem-solving, and a distinct ownership mindset towards all responsibilities and initiatives.
• Ability to synthesize complex information, identify key trends, and present findings clearly and concisely to diverse audiences.

What We Offer

• An unparalleled opportunity to collaborate directly with senior leadership on high-impact, strategic programs that are crucial to Palmonas's growth and market positioning.
• A dynamic, innovative, and collaborative work environment where creativity is fostered, and individual contributions are highly valued and recognized.
• Exposure to a comprehensive blend of analytical challenges, hands-on operational execution, and extensive stakeholder engagement, fostering robust professional development.
• Significant opportunities for continuous learning, skill enhancement, and career advancement within a rapidly expanding and forward-thinking D2C brand.
• Be part of a passionate and dedicated team committed to redefining the e-commerce experience and making a tangible difference in the industry.