Assistant Manager - Inside Sales

Frido, a rapidly growing and innovative company in the D2C and e-commerce sectors, is actively seeking a highly motivated and data-driven Assistant Manager – Inside Sales to join our expanding team in Pune, Maharashtra. This is a critical leadership role for an individual with a proven track record of optimizing sales conversion funnels, effectively leading high-performing teams, and driving substantial revenue growth in high-volume sales environments. If you are a strategic thinker with a passion for sales excellence and team development, this opportunity at Frido offers a platform to make a significant impact.

As an Assistant Manager – Inside Sales, you will be at the forefront of our sales operations, responsible for not only meeting ambitious targets but also for refining our sales processes and leveraging cutting-edge tools. You will play a pivotal role in mentoring our inside sales executives, fostering a culture of continuous improvement, and ensuring our customer acquisition strategies are both efficient and effective. Join Frido and help us scale new heights in the D2C and e-commerce landscape.

Key Responsibilities

• Spearhead the inside sales function, taking full ownership of daily, weekly, and monthly revenue targets, and continuously optimizing the lead conversion funnel to maximize sales efficiency and growth.
• Lead, mentor, and coach a team of inside sales executives, conducting regular performance huddles, providing constructive feedback, and fostering a culture of high productivity and continuous professional development.
• Manage the entire lead lifecycle, from initial contact to successful conversion, with a strong focus on improving response Turnaround Time (TAT) and leveraging automation tools to enhance operational efficiency.
• Utilize robust data and analytics to meticulously track key performance metrics such as revenue per lead, connect rates, and conversion percentages, translating insights into actionable strategies and informed business decisions.
• Develop and implement innovative omnichannel sales strategies, incorporating modern platforms like WhatsApp and video selling, to engage with potential customers effectively and drive higher conversion rates.
• Collaborate closely with cross-functional teams, including marketing and product development, to ensure sales strategies are aligned with broader business objectives and customer needs.
• Maintain an in-depth understanding of current market trends, competitor activities, and customer preferences within the D2C, e-commerce, consumer products, mobility, and wellness industries.

Requirements

• A minimum of 4-7 years of progressive experience in inside sales leadership, with a strong preference for candidates from D2C, e-commerce, consumer products, mobility, wellness, or BPO sales industries.
• Demonstrated success in achieving and consistently exceeding revenue targets in fast-paced, high-volume sales environments, coupled with proven experience in leading and developing successful sales teams.
• Proficiency with omnichannel sales platforms, a deep understanding of customer engagement through WhatsApp and video selling techniques, and familiarity with performance marketing funnels.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to adopt a consultative approach to build strong customer relationships and drive successful acquisitions.
• Strong analytical capabilities, comfortable with tracking and interpreting sales data, and skilled in making data-driven strategic decisions to optimize sales performance.
• A proactive, results-oriented leader with excellent organizational skills and the ability to manage multiple priorities effectively in a dynamic and evolving business setting.
• A Bachelor’s degree in Business Administration, Marketing, or a related field is highly preferred.

What We Offer

• An exciting and challenging opportunity to lead and significantly influence the growth trajectory of Frido’s inside sales operations.
• A dynamic, collaborative, and supportive work environment that champions innovation, professional development, and accelerated career advancement.
• The chance to work with a passionate and driven team committed to building scalable processes and achieving ambitious company goals.
• Competitive compensation package and the opportunity to make a tangible difference in a rapidly evolving D2C and e-commerce industry.
• Exposure to cutting-edge sales technologies, platforms, and advanced strategies, enhancing your expertise in the modern sales landscape.